Returns & Exchanges

Due to the perishable nature of our products, we cannot accept physical returns. However, your satisfaction is our priority. If your order arrives damaged or thawed, we will provide a replacement or credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or product within 24 hours of delivery.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos attached.

• 3.
  Review Process

  Our team will review your claim within 48 hours to determine eligibility for a refund or reshipment.

• 4.
  Resolution

  Once approved, a replacement box will be shipped or a credit will be applied to your original payment method.